General Information

Q: What service do you provide?

A: We offer tailoring designed around your lifestyle. From minor hems, to full transformations, we are here to help you feel confident in your clothes.

Q: Do I need an appointment?

A: Yes. All fittings are by appointment only and subject to availability. Please note that we do not offer fittings or deliveries on weekends or holidays.

Q: Where are fittings held?

A: We are a mobile business, and fittings are held at your location in Austin, Texas.

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Fitting Fee & Minimum

Q: Are fitting fees included in your pricing?

A: Fitting fees are included for members only. If you are not a member, please inquire.

Q: Is there a service minimum?

A: Yes. Each fitting appointment is subject to a $150 service minimum, not including fitting or travel fees.

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Delivery & Travel Policy

Q: Do you charge for travel?

A: Travel is included for members only. If you are not a member, please inquire.

Payments

Q: What forms of payment do you accept?

A: We accept most major credit cards. No processing fee is added. Cash is always appreciated. We do not accept Venmo, Zelle, Cash App, or other peer-to-peer payment platforms.

Q: Do I need to pay a deposit?

A: For non-members, a 50% non-refundable deposit is due at the time of your fitting to secure your project. Rush services require full payment at the time of the fitting. A service is considered a “rush” if it needs to be completed in 7 days or less.

Q: When is my final payment due?

A: For non-rush orders, any remaining balance is due upon completion of your order, before delivery. Garments will not be released until paid in full.

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Photos & Media

Q: Will you take photos of my fitting or my garments?

A: We may take photos during your fitting, or after completion for our portfolio, website, and social media use. We do not share faces without your explicit permission.

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Delivery

Q: How will I know when my garment is ready?

A: You will receive an email from us when your alterations order is complete to schedule delivery.

Q: What happens if I do not respond?

A: If we do not hear back from you within 30 days, a storage fee may apply. After 90 days, unpaid or uncollected garments will be considered abandoned and become the sole property of Sunward Sewing & Design, and their tailor.

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Satisfaction

Q: What if I am not happy with the final result?

A: For NON-RUSHED orders, if your finished garment does not meet the agreed-upon specifications, contact us at sunwardsewing@gmail.com within 7 days of delivery. We will gladly make adjustments where possible.

Please note: Adjustments can only be made after a proper try-on. If a final fitting was not completed, a new fitting may be required and charges will apply. Do to the nature of our work, we do not offer refunds of any kind.