General Information

Q: What service do you provide?

A: We offer tailoring designed around your lifestyle. From minor hems, to full transformations, we are here to help you feel confident in your clothes.

Q: Do I need an appointment?

A: Yes. All fittings are by appointment only and subject to availability. Please note that we do not offer fittings or deliveries on weekends or holidays.

Q: Where are fittings held?

A: We are a mobile business, and fittings are held at your location in Austin, Texas.

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Fitting Tiers, Pricing & Minimum

Q: Are fitting fees included in your pricing?

A: No. Fitting fees are a separate charge and added to your final invoice.

Fitting Tiers

• Signature Fit — For Everyday Staples — $75

  Tailoring for wardrobe essentials like jeans, trousers, casual dresses, shirts and tops. Includes up to 6 garments. This 30-minute fitting covers the foundational pieces you wear most—refined, well-fitted, and ready for daily life.

• Refined Fit — For Structured or Detailed Garments Needing Extra Care — $95

  Designed for pieces like blazers, lined dresses, jumpsuits, and tailored separates. Includes up to 4 garments. This 45-minute session allows time for precision fitting, fit conversation, and extra tailoring finesse.

• Signature Plus — For Formal-wear, Designer Pieces & Specialty Projects — $125

  Our most personalized fitting tier. Designed for formal-wear, suiting, high-end designer items, and garments with more delicate or intricate tailoring needs. Includes up to 3 garments. This 60-minute fitting includes extended time, detailed consultation, and couture level care.

• Occasion Fit — For Events, Travel, & Time Sensitive Projects — $150

  Designed for clients visiting Austin for weddings, festivals, or professional events. Includes up to 3 garments. This 45-minute premium fitting allows for fast turnaround (when available), and expert attention when you need it most. Booking in advance is recommended, especially during peak seasons.

Please Note

Each fitting tier includes expert tailoring and one round of delivery of your finished items back to your location. Location changes may incur an additional travel fee. Need a second fitting for additional garments? Just let us know—additional services can be added as needed.

Q: Is there a service minimum?

A: Yes. Each fitting appointment is subject to a $150 service minimum, not including fitting fees or travel fees.

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Delivery & Travel Policy

Q: Do you charge for travel?

A: Each fitting includes up to 20 miles total travel from our South Austin studio, located at Slaughter and Manchaca (78748). Additional mileage beyond that is billed at $1 per mile.

Fitting and delivery locations MUST be confirmed at the time of booking. Changes that increase travel distance may result in a rescheduling or travel fee, or adjusted delivery time, depending on our tailor’s and couriers (if applicable) availability.

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PAYMENTS & DEPOSITS

Q: What forms of payment do you accept?

A: We accept most major credit cards. No processing fee is added. Cash is always appreciated. We do not accept Venmo, Zelle, Cash App, or other peer-to-peer payment platforms.

Q: Do I need to pay a deposit?

A: Yes, A 50% non-refundable deposit is due at the time of your fitting to secure your project. Rush services require full payment at the time of the fitting. A service is considered a “rush” if it is needing to be completed in 5 days or less.

Q: When is my final payment due?

A: For non-rush orders, any remaining balance is due upon completion of your order, before delivery. Garments will not be released until paid in full.

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TIMING & RUSH SERVICES

Q: How long will my alterations take?

A: Turnaround is typically 7-14 days for alterations that lie in the Signature or Refined Fitting Tiers. Formal-wear or more complex alterations may require more time.

Q: Do you offer rush service?

A: Yes. We accept rush orders (2 to 5 days) when our schedule allows. All appointments are taken on a first come, first serve basis.

Rush Service Terms

• Full payment is required at the time of fitting.

• Due to limited turnaround, alteration revisions and refunds are not available.

• We are not responsible for event reschedules, travel delays or accelerations, or missed deadlines that you may encounter, and stated completion dates and times cannot be changed.

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ALTERATION SCOPE & GARMENT CONDITION

Q: Am I responsible for the condition of my garment?

A: Yes. As all tailoring is performed on client-owned garments, you assume full responsibility for the items fit, condition, and construction. We cannot guarantee results on garments with prior damage, poor-quality materials, fragile design elements, fabrics, or aged materials—it is impossible for every detail, and the complete condition of a garment to be noticed during a fitting by our tailor.

Q: What if the scope of work changes after the fitting?

A: Your invoice reflects the services discussed at your fitting. Any changes requested by you will affect your final cost and timeline, both of which will be adjusted accordingly.

Q: What happens to leftover fabric, cuttings or scraps?

A: Any fabric cuttings or remnants are considered by-products of the tailoring process and may be discarded or repurposed at our discretion.

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PHOTOS & MEDIA

Q: Will you take photos of my fitting or my garments?

A: We may take photos during your fitting, or after completion for our portfolio, website, and social media use. We do not share faces without your explicit permission. If you prefer your garment not be photographed, just let us know by email at sunwardsewing@gmail.com and we will honor your request.

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DELIVERY, STORAGE & ABANDONED ITEMS

Q: How will I know when my garment is ready?

A: You will receive an email from us when your alterations order is complete to schedule delivery.

Q: What happens if I do not respond?

A: If we do not hear back from you within 30 days, a storage fee may apply. After 90 days, unpaid or uncollected garments will be considered abandoned and become the sole property of Sunward Sewing & Design, and their tailor.

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SATISFACTION & REFUND POLICY

Q: What if I am not happy with the final result?

A: For NON-RUSHED orders, if your finished garment does not meet the agreed-upon specifications, contact us at sunwardsewing@gmail.com within 7 days of delivery. We will gladly make adjustments where possible.

Please note: Adjustments can only be made after a proper try-on. If a final fitting was not completed, a new fitting may be required and standard charges will apply. We do not offer refunds.

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RIGHT TO DECLINE SERVICE

Q: Can Sunward Sewing & Design decline service?

A: Yes. We reserve the right to decline service at our discretion, at any point of the service being provided.

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Have a question not answered here? Feel free to reach out directly. We are happy to assist you!