How does your mobile tailoring service work?

We provide mobile tailoring and alterations services to the Austin area. Our Master Tailor will meet you in the comfort of your home, office, or another suitable location of your choice, to fit your garments to your exact needs. Alterations are completed off-site, and returned to you impeccably tailored. Seamless service. Exceptional results.

What is the service area?

Concierge Access is available to locations within 25 miles round-trip from our studio in Austin, 78748. For locations beyond this standard service area, a Private Atelier Travel Fee is available and quoted individually according to the location and service requirements.

What is the Concierge Access Fee?

The $150 Concierge Access Fee covers up to one hour of private fitting and mobile service, including fitting and final delivery within Sunward’s included service area.

Additional time beyond this first hour is billed at $100 per hour.

This fee is required to reserve your appointment and is separate from garment alteration, repair, or redesign charges.

Appointments and delivery beyond our standard service area will be subject to the Private Atelier Travel Fee, quoted individually.

How does payment work?

Following your private fitting and garment assessment, a detailed project estimate is provided (via email) for your approval.

A 75% deposit of the approved project total is required before any work can be added to our production calendar. The remaining 25% balance is due upon completion, prior to the return of the finished garments.

All payments and deposits are final and non-refundable. All project charges are communicated and approved before production begins.

What forms of payment do you accept?

We accept all major credit cards. All payments and receipts are sent and processed through the invoice emailed to you.

How do I request a private fitting?

All appointments are scheduled through our website request form. You can submit your details and we will coordinate your fitting based on availability and scope.

How can I make the most of my fitting?

1. Wear or have available the foundation garments that you will want to wear with the items of clothing you are having altered

2. Have the shoes on hand that you will want to wear with the pants, skirt, or dress that you are having hemmed

3. It is preferable that your fitting takes place in a room with good lighting, and that you have access to a full length mirror

4. We recommend that you stand on an even surface during your fitting, like a hard wood or stone floor or tightly woven carpet/rug

How long do standard alterations take?

Standard alterations are completed within approximately 14 business days following your fitting.

Express services may be available at an additional charge, and depend on current atelier capacity and the scope of the work.

Do you work with stylists and corporate clients?

Yes. Sunward provides specialized tailoring and garment refinement for individual clients, stylists, boutiques, and select corporate accounts.

Corporate services are quoted separately according to project scope, scheduling, and service requirements. Corporate projects are not subject to the standard Concierge Access Fee.

Can you alter sweaters?

Sunward does not provide structural alterations such as shortening, cropping, or taking in traditionally knitted sweaters.

These are usually constructed by knitting yarn—such as wool, cashmere, or cotton—altering their structure can require specialized re-knitting rather than conventional garment alteration.

Please note: If you are unsure if your garment falls under this knitted category, please include a photo with your inquiry and we can advise you.